Custom Event Mapping allows you to create personalized event codes alongside the 280+ official SIA alarm codes. This feature enables precise monitoring and alerting for equipment, zones, and scenarios specific to your installation.
Availability: This feature is available on Pro plan and above only.
Why Use Custom Codes?
Standard SIA codes are universal but generic. Custom codes let you:
Benefit
Example
Specific identification
TEMP_RACK1 instead of generic YT (System Trouble)
Intuitive naming
Use terminology that matches your organization
Equipment integration
Support non-standard or IoT devices
Clear descriptions
Provide context for responders
Example:
Instead of: YT (System Trouble)
Use: SRV_DOWN (Production server unreachable for 30 seconds)
Accessing Custom Codes
1
Go to Delay Rules in your dashboard.
2
Click Create Rule or edit an existing rule.
3
Custom codes, if added, appear at the top of the SIA codes table.
Creating a Custom Code
Click + Custom Code in the toolbar to open the creation form.
Code Format
Rule
Requirement
Examples
Length
2-10 characters
T1, TEMP_HIGH, DOOR_01
Characters
Uppercase A-Z, numbers 0-9, underscore
TEMP_1, DOOR_MAIN
Case
UPPERCASE only
✅ TEMP_HIGH ❌ temp_high
Spaces
Not allowed
✅ TEMP_HIGH ❌ TEMP HIGH
Note: You cannot use a code that already exists as an official SIA code (BA, FA, PA, etc.).
Description
Provide a clear, human-readable description (max 100 characters). This description is:
Displayed in your dashboard and event logs
Used in voice messages during calls
Included in technical emails
Good descriptions:
Call Action
Choose how the system should react when this code is received:
Action
Behavior
Delayed
Calls contacts after the configured delay
Instant
Calls contacts immediately
None
No call (use with Technical for email-only alerts)
Cancel
Cancels any pending delayed call
Technical Flag
The Technical checkbox sends an email to your technical contact. It can be combined with any call action:
Call Action
Technical
Result
Delayed
✅
Call after delay + Email
Instant
✅
Immediate call + Email
Cancel
✅
Cancel pending call + Email (for audit)
None
✅
Email only (no call)
Editing a Custom Code
1
Find the code in the Custom Codes section.
2
Click the ✏️ Edit icon.
3
Modify the description, call action, or technical flag.
4
Click Save Changes.
Note: The code name itself cannot be edited. To change a code name, delete it and create a new one.
Deleting a Custom Code
1
Click the 🗑️ Delete icon next to the code.
2
Confirm deletion.
3
Click Save Rule to persist changes.
Plan Restrictions
Plan
Custom Codes
Starter
❌ Ignored (codes can be created in the interface but are not processed)
Pro
✅ Fully supported
Business
✅ Fully supported
Important: On Starter plan, custom codes can be configured in the dashboard interface, but they are completely ignored by the system. Only official SIA codes are processed. Upgrade to Pro to enable custom event mapping.
Use Case: IT Server Monitoring
Scenario: You want to be called if a production server (#16) goes down and isn't restored within 30 seconds.
Configuration
Field
Value
Code
16_DOWN
Description
Production server unreachable - intervention required
Call Action
Delayed
Technical
✅ Checked
Delay Rule Settings
Delay: 30 seconds
Cancel code:16_UP (server restored)
How It Works
Benefits
✅ 30-second grace period — Avoids false alarms for brief network hiccups
✅ Automatic cancellation — No call if server recovers in time
✅ Technical email — IT team always notified, even if cancelled
"Production server unreachable - immediate intervention required"
"Server room temperature above 40°C"
"Main warehouse door forced open after hours"
17:59:34 — 16_DOWN received
→ Timer starts (30s delay)
→ Call scheduled for 18:00:04
→ Technical email sent
Scenario A: Server recovers (Like the example above)
17:59:51 — SRV_UP received
→ Timer cancelled
→ No call made
→ Technical email sent
Scenario B: Server stays down
21:05:37 — Timeout reached
→ Contacts called immediately
Delayed codes:
BA (Burglary Alarm) ← SIA
SRV_DOWN ← Custom
Instant codes:
FA (Fire Alarm) ← SIA
TEMP_CRIT ← Custom
Cancel codes:
OP (Opening/Disarm) ← SIA
SRV_UP ← Custom
