Test yours alerts

Before activating your connection, it's essential to verify that everything is working correctly. This page guides you through testing your setup.

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Prerequisites

Before testing, make sure you have completed the following steps:

• Created and configured your connection (name, contacts)

• Created a delay rule and applied it to your connection

• Configured your alarm panel, device or algo to send alerts to CallOnAlarm

Reminder: Keep your connection Inactive during testing. Events will still be logged, but no phone calls will be triggered and no technical emails will be sent.

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Trigger a Test Event

Recommendation: Don't just send one test event. For a complete validation, test all types of actions:

• Delayed / Instant call — Trigger an intrusion or fire alarm (e.g., BA, FA)

• Cancel — Arm then disarm your system to verify the cancel codes (e.g., OP, OR)

• Technical email — If possible, trigger a technical event (e.g., tamper, battery trouble)

This validates that all codes in your delay rule are properly received and identified.

From an Alarm Panel

Most alarm panels have a built-in test function:

1

Access panel settings

Open your alarm panel's settings.

2

Find the test option

Look for "Test Report", "Manual Test", or "Send Test to ARC".

3

Trigger the test

Trigger the test; the panel will send a test code (usually RP — Automatic Test) to CallOnAlarm.

From the API

If you're using the Public API, send a test alert:

curl

curl -X POST https://api.callonalarm.io/v1/alert \
  -H "Authorization: Bearer YOUR_API_KEY" \
  -H "Content-Type: application/json" \
  -d '{
    "event_code": "RP",
    "zone": "001",
    "message": "Test alert from API"
  }'

→ See full API documentation

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Verify Events Are Received

You can check incoming events in two places:

Connection Events

In your connection's configuration page, click on the Events tab.

This view shows only events for this specific connection.

Information	Description
Code	The SIA short code received (e.g., BA, FA, RP)
Type	Category of the event
Message	Description of the event
Zone / User	Zone or channel number (for device/technical events) or user ID (for user actions like arm/disarm)
Protocol	SIA or API
Time	When the event was processed

Click Refresh to update the list.

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Events Page (All Connections)

From your dashboard, click Events in the navigation bar.

This view shows events from all your connections.

Use the filters to:

• Search by connection name, account number, code or description.

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Event Log Limits

The number of events stored depends on your plan:

Plan	Events per Connection
Starter	10 events
Pro	100 events
Business	500 events
Custom	As defined in your contract

Note: When the limit is reached, older events are automatically removed to make room for new ones. Consider upgrading if you need more historical data.

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What to Check

✅ Event Received

Verify that your test event appears in the logs. If it does, your device is correctly communicating with CallOnAlarm.

✅ Event Code Recognition

Check that the event code is correctly identified (e.g., "BA - Burglary Alarm" rather than an unknown code).

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Troubleshooting

Problem	Possible Cause	Solution
No events appear	Wrong account number	Verify the account number in your device matches your connection
No events appear	Wrong server address	Verify: sia.callonalarm.io port 5001
No events appear	Firewall blocking	Ensure outbound TCP port 5001 is allowed
Unrecognized code displayed	Manufacturer-specific code	The code will still be logged as raw data. Verify your panel is SIA DC-09 compatible
Same code appears multiple times	Panel not processing ACK correctly or manufacturer-specific behavior	In your panel settings, set transmission retries to 1

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Test Complete?

Once you've verified the items below, you're ready to activate your connection.

1

Events are being received

Confirm that test events appear in the logs.

2

Events appear under the correct connection

Ensure events are logged under the intended connection/account number.

→ Activate your connection