Configure your first connection
Choose your connection
Following purchase, you are redirected to the Connection List page where you can have a quick look to all your connections, search by name/account number/label.
Click Manage on your newly created connection to access the configuration panel.
Newly created connections are inactive by default (Alert Procedure is disabled). To activate a connection, daily rules must be applied and at least one verified contact must be provided.
Tab: General
Account Numver
Use this account number for device configuration or API requests, in conjunction with your API Key
Details
Connection name, description, and label (these can be edited at any time)
Credits
Remaining credits, with the option to top up at any time
Tab: Rules & Contact
Rule
Select a rule for this connection
Contact
Add at least one contact.
If no rules are configured for your account, you will need to create one first. More information : Create your first calling rule
New contacts must undergo a call verification procedure to confirm their availability for 24/7 alerts. Once verified, a contact can be reused indefinitely for this connection without repeating the verification process, unless they choose to opt out.
Adding a contact
Name
A name, nickname, or any identifier to help you recognize this contact.
Phone
A valid European landline or mobile number (standard rates only)
Priority
Priority is automatically assigned upon creation, but can be updated at any time by reordering the contact list
CallOnAlarm is currently available to European customers only. The service has not yet officially launched in the USA or Canada.
However, you can rent a European SIP trunk at a low cost and set up call forwarding to your local number anywhere in the world.
Tab: Advanced Settings
Technical contact
Events configured as 'technical' in your rule are sent to this email address
Periodic Test
Enabling this feature notifies you if no events are recorded for this connection after three consecutive 8-hour failed checks (24 hours total)
Custom message
Replaces the default platform message with a custom one. Please note: This message remains static
Call Prefix
This feature allows you to replace the default CallOnAlarm introduction with a custom prefix. Essential for white-label use cases
Webhook
Using a Webhook allows you to receive a JSON object containing the complete procedure log once an alert ends. Guide : Webhook
All these fields are optional. However, we recommend providing a technical email address to receive alerts for events flagged as 'Technical' in your rule. Otherwise, these notifications will be sent to your main account email.
Tab: Events
Events
Table displaying the latest events received and recorded by the platform. (Log history size depends on your plan)
Alerts
List of recent alerts based on your rule configuration, with options to view details and export a full, comprehensive procedure report.
Tab: Billing
Subscription
Top up credits or cancel subscription. Credits remain valid until the end of your current billing cycle. Please note that prices shown here are exclusive of tax
History
Billing history and invoice management.
Transactions
History of all credit-consuming actions.
Calls: 2 credits. Technical emails: 2 credits per 10. Please configure your rules carefully to manage your credit balance effectively.
What's Next?
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