Batch Operations
Apply changes to multiple connections at once, saving time when managing your alarm monitoring system.
Overview
Batch Operations allow you to configure multiple connections simultaneously instead of editing them one by one. This is particularly useful when you need to:
Apply the same delay rule to all your connections
Update technical contact email across multiple sites
Enable or disable periodic tests in bulk
Activate or deactivate multiple connections at once
Getting Started
Navigate to Batch Operations in the sidebar menu to access this feature.
Step 1: Select Connections
The first step is to choose which connections you want to modify.
Filtering Options
Use the filters at the top to narrow down your selection:
Plan
Filter by subscription plan (Starter, Pro, Business, or All)
Label
Filter by connection label if you've organized your connections with labels
Status
Filter by active or inactive connections
Configuration
Filter by configuration status
Selecting Connections
The list shows all connections matching your current filters
Each connection displays its name, account number, plan badge, and status indicator (green = active)
Click the checkbox next to each connection you want to include
Use Select all to quickly select all visible connections
Use Deselect all to clear your selection
The counter below the filters shows how many connections match your criteria (e.g., "2 connections match").
Once you've selected at least one connection, click Next to proceed.
Step 2: Choose Action
Select what action you want to apply to your selected connections.
Available Actions
Activate / Deactivate
Turn connections on or off. Inactive connections will ignore incoming alerts.
All plans
Apply Delay Rule
Apply a delay rule to control how alerts are processed and when calls are triggered.
All plans
Set Technical Contact
Set an email address for technical notifications.
All plans
Toggle Periodic Test
Enable or disable the periodic test call (every 8 hours) to verify the system is working.
All plans
Set Custom Message
Define a custom message that will be played during alert calls.
Pro, Business
Set Webhook URL
Configure a webhook URL to receive POST requests when alerts end.
Pro, Business
Set Call Prefix
Set a short text spoken at the beginning of each call.
Business only
Plan Restrictions
Actions marked with "Requires Pro or Business plan" will show how many of your selected connections support the feature
If you select connections with mixed plans, you'll see a message like "1 of 2 selected connections support this"
Connections that don't support the selected action will be automatically skipped during execution
Note: If none of your selected connections support an action, that option will be grayed out and unavailable.
Click Next after selecting your desired action.
Step 3: Configure
Configure the specific settings for your chosen action.
Configuration Options by Action
Activate / Deactivate
Choose between Activate or Deactivate
Active connections receive and process alerts
Inactive connections ignore incoming alerts
Apply Delay Rule
Select a delay rule from the dropdown
Choose "-- Remove rule --" to clear the delay rule from selected connections
If you haven't created any delay rules yet, you'll need to create one first in the Delay Rules section
Set Technical Contact
Enter the email address for technical notifications
Leave empty to remove the technical contact
Toggle Periodic Test
Choose Enable or Disable
When enabled, a test call is made every 8 hours to verify the system is working
Set Custom Message (Pro and Business only)
Enter your custom message (max 200 characters)
This message will be played during alert calls
Leave empty to remove the custom message
Set Webhook URL (Pro and Business only)
Enter a valid HTTPS URL
This URL will receive POST requests when alerts are triggered
Leave empty to remove the webhook
Set Call Prefix (Business only)
Enter a short text to be spoken at the beginning of each call
Example: "Attention, alert from"
Leave empty to remove the prefix
Summary
Before applying, review the summary showing:
Action: The action you're about to perform
Connections to update: Number of connections that will be modified
Will be skipped: Number of connections that will be skipped due to incompatible plans (if applicable)
Click Apply to X connections to execute the batch operation.
Execution & Results
During Execution
A progress modal appears showing:
Progress bar with percentage complete
Current connection being processed
Count of succeeded and failed operations
Cancel button to stop the operation (already processed connections won't be reverted)
After Completion
The results modal displays:
Total number of successfully updated connections
Total number of failed operations (if any)
View details link to see the list of affected connections
Details section shows which connections succeeded and which failed (with error messages)
Click Done to close the modal and return to the Batch Operations page.
Best Practices
Use filters wisely: Narrow down your selection using filters before selecting connections to avoid accidentally modifying the wrong ones.
Review before applying: Always check the summary in Step 3 to confirm the number of connections that will be affected.
Start small: If you're unsure, test with a small selection first before applying to all connections.
Check plan compatibility: When using Pro or Business features, verify that your selected connections have the required plan.
Monitor results: After completion, review the results to ensure all connections were updated successfully.
Troubleshooting
"None of your selected connections support this feature"
This means all your selected connections are on a plan that doesn't include this feature. Select connections with the appropriate plan or choose a different action.
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